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Krishna Peri
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American Airlines · UX Design, UX Research

American Airlines

A flight maintenance system that keeps pilots and engineers on the same page

A mock case study designing a flight maintenance scheduling system that closes the communication gap between pilots logging in-flight repairs and the engineering teams who action them.

This is a self-directed mock UX case study using American Airlines’ public brand for design practice. It is not shipped client work, and I had no engagement with American Airlines.

User groups: pilots & engineers
2
UX process phases: VOC, design, build
3
Prototype modules designed
4

The deck

7 slides
Cover: American Airlines Flight Maintenance System, a mock UX case study.
01Cover: American Airlines Flight Maintenance System, a mock UX case study.
Challenge framing statement: a flight maintenance scheduling system for pilots and engineering teams that reduces the friction of requesting repairs.
02Challenge framing statement: a flight maintenance scheduling system for pilots and engineering teams that reduces the friction of requesting repairs.
The UX process: Voice of Customer, solution design, and solution building phases.
03The UX process: Voice of Customer, solution design, and solution building phases.
Who matters most: mapping the onboard crew and engineering team’s roles and daily work.
04Who matters most: mapping the onboard crew and engineering team’s roles and daily work.
Key insights and pain points: verbatim quotes from pilots and engineers on fragmented maintenance records.
05Key insights and pain points: verbatim quotes from pilots and engineers on fragmented maintenance records.
User flow diagram: how pilots and engineers place, track, and resolve service requests.
06User flow diagram: how pilots and engineers place, track, and resolve service requests.
Prototype solution: the flights dashboard, service requests, and reports & logs screens.
07Prototype solution: the flights dashboard, service requests, and reports & logs screens.

Open to senior and staff roles

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